Return & Refund Policy
Return Eligibility and Timeframe
At Groove Life® Innovative Belts, Silicone Rings, and More, you have 30 calendar days from the date your order is delivered to request a return if you are not completely satisfied with your purchase.
To be eligible for a return, all items must meet the following conditions:
- Unused and in their original condition, including all packaging, manuals, and accessories.
- Free of any signs of misuse, damage, or alteration.
- Acceptable for resale upon return.
Returns that do not comply with these criteria may be declined.
Non-Returnable Products
The following products cannot be returned under any circumstances:
- Customized or personalized items.
- Gift cards and downloadable products.
- Clearance or final sale merchandise.
- Items that have been used or damaged after delivery.
Refund Process
Once your returned item is received and inspected, Groove Life® will promptly review your refund request. Approved refunds will be credited to your original payment method.
Please allow 5-7 business days, depending on your payment provider, for the refund to be processed.
Returns Due to Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains incorrect items, please retain all original packaging and contact us immediately for assistance and resolution.
Return Shipping Costs
Return shipping costs are your responsibility unless the return is because of a defective product, damage during shipping, or an error on Groove Life®’s part. In these cases, we will cover return shipping expenses.
Order Cancellation
You may cancel your order within 12 hours of placing it. To cancel, please contact Groove Life® immediately at aprilwang61441@outlook.com. After 12 hours, cancellations are no longer accepted as orders are processed promptly.
Order Processing and Shipping
Orders are processed within 1-2 business days. Shipping typically takes 5-10 business days. Shipping costs are calculated and shown at checkout.
Contact Us
If you have any questions about returns, refunds, or cancellations, please reach out to Groove Life® customer service at aprilwang61441@outlook.com. We are here to help!